Terms & Conditions

1. About these terms

This website, RuthMartey.com, is operated by RAM Brand Ltd, a company registered in England and Wales (company number 15149925), trading as Ruth Martey. References in these terms to “Ruth Martey”, “we” or “us” mean RAM Brand Ltd trading as Ruth Martey. By using this website, or by purchasing a digital product through it, you agree to these terms. If you have any questions before ordering, email info@ruthmartey.com.

2. Use of this website and its content

All content on this website, including text, page designs, toolkits, templates, guides and other downloadable resources, is the copyright of Ruth Martey unless otherwise stated. You are welcome to browse the site, share links to its pages and download the resources offered to you. You may not copy, reproduce or republish the site's content for commercial purposes without written permission.

3. Consulting and workshop fees

All consulting, workshop, speaking and advisory fees shown on this website are indicative. Every engagement is scoped individually, and the final fee is confirmed through a tailored proposal agreed with you before any work begins. Nothing on this website constitutes a binding offer to provide services at a stated price.

4. Digital product licences

Toolkits and other digital products are sold under one of three licence tiers. The licence you purchase determines who may use the files:

• Individual licence: use by one purchaser for their own professional work.
• Team licence: use by a defined internal team or stated number of managers.
• Organisational licence: wider internal use across the purchasing organisation, priced by size and intended usage.

Licences are for internal use within the scope purchased. If you are unsure which licence you need, ask before ordering.

5. Prohibited use

Whatever licence you hold, the following are not permitted:

• Reselling or redistributing the files.
• Uploading files to public websites or shared public repositories.
• Removing Ruth Martey branding or copyright notices.
• Using the files to create competing commercial products.
• Sharing an individual licence across a team or organisation.

6. Digital products

Toolkits and other digital resources are supplied immediately on purchase and are non-refundable.

When you order, you are asked to confirm that you want your files supplied straight away, and to acknowledge that doing so ends the 14-day cancellation period that would otherwise apply to digital content bought by a consumer. Once the files have been sent, the purchase is final.

If you would rather keep that 14-day period, say so when you order and delivery is held until it has passed.

This does not affect your legal rights if a product is faulty or is not as described. If something is wrong with what you received, contact info@ruthmartey.com and it will be put right.

7. Services

Consultancy, workshops, diagnostics, training and advisory engagements are non-refundable once a date or piece of work is confirmed. Any refund or credit is offered at Ruth Martey's discretion.

Where you need to move a confirmed date, this will always be discussed, and rescheduling is usually possible where the diary allows.

8. Speaking engagements

Preparation for a speaking engagement begins well before the event itself, which is reflected in the following:

• Cancelled more than 14 days before the date: 50% of the agreed fee is refunded.
• Cancelled 14 days or fewer before the date: the full agreed fee remains payable.
• Travel and accommodation already booked and not recoverable are payable in addition.

These terms may be waived or varied at Ruth Martey's discretion. If Ruth has to cancel or postpone an engagement, you will be offered a new date or a full refund of everything paid.

9. Masterclasses and live sessions

Places at live sessions are non-refundable. If you cannot attend, your place includes a seven-day replay, and you are welcome to send a colleague in your place at no charge; just let me know before the session starts. If a session is postponed or cancelled by Ruth, you will be offered a place on the next session or a full refund.

10. If something is wrong

If a product is faulty, not as described, or anything about your order is not right, contact info@ruthmartey.com and it will be resolved with you directly. Nothing in these terms affects your statutory rights.

11. Disclaimer

The toolkits, templates and resources sold on this website are practical management resources. They are not legal, HR-compliance or employment-law advice, and they should not be relied on as a substitute for professional advice on any specific situation. If you need advice on employment law or regulatory compliance, take advice from a suitably qualified professional.

Every organisation is different, and outcomes depend on how each organisation applies the materials in its own context. No particular result is guaranteed from the use of any product, service or resource offered on this website.

12. Liability

To the maximum extent permitted by law, RAM Brand Ltd's liability arising from your use of this website or its digital products is limited. Nothing in these terms excludes or limits any liability that cannot be excluded or limited under the law of England and Wales, including liability for death or personal injury caused by negligence, or for fraud.

13. Governing law

These terms, and any dispute arising from them or from your use of this website, are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

14. Changes to these terms

These terms may be updated from time to time. The version published on this page at the time of your purchase is the version that applies to your order.

Contact

Questions about these terms, licences or orders: info@ruthmartey.com.

RAM Brand Ltd, trading as Ruth Martey. Registered in England and Wales, company number 15149925.

Last updated: July 2026