Manager Toolkit
Better Manager Conversations
Better Manager Conversations
A collection of practical conversation guides designed to help managers approach feedback, disengagement, development, workload and difficult workplace issues with greater confidence and clarity.
What's included
Six practical conversation guides, plus the preparation, listening and follow-up tools that help each conversation lead somewhere useful.
- Feedback conversation guide
- Disengagement conversation guide
- Workload conversation guide
- Recognition and contribution guide
- Development conversation guide
- Trust-rebuilding conversation guide
- Preparation sheet
- Listening checklist
- Action and follow-up template
- Phrases to use and phrases to avoid
Who it's for
- New and developing managers
- Operational managers
- HR teams supporting manager capability
- Small organisations without a large learning-and-development function
What it helps you do
- Earlier and clearer manager conversations
- Less vague or accusatory language
- Stronger listening and action planning
- Greater confidence following up agreed actions
Licence options
Choose the licence that matches how you plan to use the toolkit. Reselling, redistributing or sharing the files beyond your licence is not permitted.
Individual
£29
Use by one purchaser for their own professional work.
Team
£79
Use by a defined internal team or stated number of managers.
Organisational
By quotation
Wider internal use across the purchasing organisation, priced by size and intended usage.
Prices are indicative launch prices. Organisational licences are available by quotation.
How it works
Online checkout is on its way. For now, ordering is simple and personal.
Enquire
Request the toolkit through the contact form and let Ruth know which licence you need.
Confirm licence & payment
You'll receive a reply confirming your licence choice and straightforward payment details.
Files delivered by email
Orders are currently fulfilled personally, with your files sent by email within one working day.
Start using the tools
Use the preparation sheet and guides to plan your next conversation with clarity.
Frequently asked questions
What formats are the files in, and what software do I need?
The guides, checklists and templates come in editable and printable versions, so you can adapt them to your organisation's language or print them for a one-to-one. They work with standard office software. No specialist tools are required.
Does it cover disciplinary or dismissal conversations?
No. The toolkit is focused on ordinary people-management conversations: feedback, disengagement, workload, recognition, development and rebuilding trust. It does not include disciplinary, grievance, dismissal or legal scripts.
Which licence is right for me?
An individual licence covers use by one purchaser for their own professional work. A team licence covers use by a defined internal team or stated number of managers. For wider internal use across your organisation, an organisational licence is priced by size and intended usage. Request a quotation through the contact form. Sharing an individual licence across a team or organisation is not permitted.
How is the toolkit delivered?
Orders are currently fulfilled personally. Once your licence and payment are confirmed, your files are sent by email within one working day.
Can I get a refund on a digital product?
Because the toolkit is digital content, cancellation and refund terms are set out in the Terms & Conditions, linked in the footer of every page. If you're unsure whether the toolkit fits your situation, please ask before you order. A quick email is always welcome.
How does this relate to the workshop and bundle?
The toolkit works well alongside the Leadership That Retains Talent workshop, where managers practise these conversations in person. It is also included in the Retention & Leadership Toolkit bundle with the health check, stay conversation, onboarding, survey and development toolkits.
Is this legal or employment-law advice?
No. Toolkits are practical management resources. They are not legal, HR-compliance or employment-law advice.
Prefer the complete collection?
The Retention & Leadership Toolkit brings every toolkit together in one connected collection: diagnosis, conversations, onboarding and action planning.